<\/strong><\/p>\n\n5.1.\nThe Companies are responsible for the development, operation and management of Payment Services. <\/p>\n\n
5.2.\nExcept as otherwise provided by laws, the Companies are entitled to add, delete or otherwise change any of terms and conditions of the Agreement from time to time without prior written notice.\nSuch variations may be notified by reference to materials available on the Companies\u2019 website. <\/p>\n\n
5.3.\nThe Companies provide the Merchant with the Payment Services only.\nThe Merchant shall handle any disputes between Merchant and its Customer and\/or third party and the Companies shall not be held responsible for such dispute. <\/p>\n\n
5.4.\nThe Companies have rights to periodically review the Merchant\u2019s business and\/or its compliance with the AML and\/or CFT policies and procedures.\nIn the event of any change of information and\/or business of the Merchant; the Merchant shall notify the Companies as practical as possible.\nThe Companies shall retain its absolute discretion to immediately terminate this Agreement if such change induce the Companies to reasonably believe that the Merchant can no longer complete his side of bargain, fulfill its contractual obligations prescribed in this Agreement, or comply with Applicable Laws, rules and regulatory requirements of the relevant government department and administration of industry and commerce. <\/p>\n\n
5.5.\nThe Companies shall have rights to review the business type of the Merchant.\nThe Companies shall have rights to suspend and\/or terminate the provision of the Payment Services if the Merchant engages in any activity in breach of this Agreement and\/or the Applicable Laws, rules and regulatory requirements. <\/p>\n\n
5.6.\nWhere the Merchant has not generated any transaction amount by the Payment Services for ninety (90) consecutive days, the Companies shall have rights to terminate this Agreement, assuming the Merchant will be liable for the termination cost (if any). <\/p>\n\n
5.7.\nThe Merchant who uses the Payment Services shall be deemed as authorizing the Companies to collect and use in a reasonable manner any information or data generated during The Merchant\u2019s use of Payment Services, including but not limited to identity information, account information and transaction information.\nIn order to enhance the service, the Companies shall have rights to apply the above-mentioned information or data to the business development and products improvement. <\/p>\n\n
5.8.\nThe Companies shall promptly notify the Merchant by written notice in the event of reprinting, copying, cutting out or tampering with the contents on the website of the Merchant or producing derivative products in relation to such contents. <\/p>\n\n
5.9.\nThe Companies shall comply with Applicable Laws on AML and CFT and reasonable due diligence Companies\u2019 AML and\/or CFT policies and procedures. <\/p>\n\n
5.10.\nThe Companies shall comply with all Applicable Laws, rules and regulatory requirements and the Personal Data (Privacy) Ordinance (Cap. 486 of Hong Kong Legislation). <\/p>\n\n
6. <\/strong>SETTLEMENT OF TRANSACTION<\/strong><\/strong><\/p>\n\n6.1.\nThe Companies shall, after deducting all Service Fee payable to the Companies from the corresponding transaction payment of the Merchant, transfer the balance to the bank account designated by the Merchant as listed in the Application Form. <\/p>\n\n
6.2.\nIn the event of any change of the bank account of the Merchant; the Merchant shall notify the Companies by written notice and provide any information required by the Companies as practical as possible. <\/p>\n\n
6.3.\nThe settlement threshold to the Merchant by the Companies are listed in the Application Form.\nIf the total amount of balance of all Transaction Value to be transferred by the Companies to the Merchant under Clause 6.1 in any Settlement Period is less than the settlement threshold listed in the Application Form, such settlement payment shall be accrued to the next Settlement Period. <\/p>\n\n
6.4.\nThe payment transaction data shall be kept for twelve (12) months on Electronic Payment Platform and available for free access and download by the Merchant.\nThe Merchant shall promptly download the transaction data and file the same. <\/p>\n\n
6.5.\nThe Merchant acknowledges and agrees that the actual time of receipt of payment time is subject to operation and Settlement Period of the intermediary banking system. <\/p>\n\n
6.6.\nThe Companies shall have rights to adjust the Settlement Period on ground of the Merchant\u2019s state of operation, adjustment of business and actual payment status; the Companies shall notify the Merchant via e-mail in advance. <\/p>\n\n
6.7.\nThe handling fee for transfer of settlement payment calculated in Hong Kong Dollar incurred to the Merchant from the Companies\u2019 bank to the Merchant\u2019s bank shall be borne by the Companies, and all other charges such as the costs of receiving banks shall be borne by the Merchant. <\/p>\n\n
6.8.\nThe Companies reserve the right to suspend settlement to you.\nExamples of situations where the Companies may do so are:\n(i) when the Companies are instructed to do so by the regulatory bodies;\n(ii) where there are pending, anticipated, or excessive chargebacks, refunds, reversals, disputes or invalidated payments;\n(iii) in the event that the Companies suspect or become aware of suspicious activity; or\n(iv) where the Companies are required by Laws or court order.\nThe Companies have the right to withhold settlement upon completion of inspection.\nThe Companies will work with the relevant bodies to communicate the general reason for withholding the settlement and give you a timeline for releasing the settlement and any necessary steps the Merchant is required to take. <\/p>\n\n
7. <\/strong>REFUND <\/strong> <\/strong><\/p>\n\n7.1.\nThe Merchant shall ensure that any refund is only effectuated through the system interface provided by the Companies, otherwise the resulting dispute and risk shall be borne by the Merchant accordingly. <\/p>\n\n
7.2.\nRefund arising from the transactions of the Merchant shall be handled in accordance with the following provisions: <\/p>\n\n
7.2.1.\nWhen making a request to the Companies for refund, the Merchant shall have sufficient deposit for the refund in its account.\nThe Companies shall complete the refund by way of deducting the refund amount from the account of the Merchant within a reasonable period; <\/p>\n\n
7.2.2.\nIf the refund cannot be deducted as a result of the insufficient balance of unsettled fund, the Merchant shall make further written refund request to the Companies until the amount of unsettled fund is sufficient to be deducted; <\/p>\n\n
7.2.3.\nRefund period shall be ninety (90) calendar days; and <\/p>\n\n
7.2.4.\nThe Companies shall not charge for handling fee for transaction.\nHowever, if the designated bank of the Merchant requires the Companies to pay for the relevant fee, the Companies may pay such fee in advance, but it shall solely be borne by the Merchant by way of deduction from its unsettled fund. <\/p>\n\n
8. <\/strong>CHARGEBACK<\/strong><\/strong><\/p>\n\n8.1.\nFor any inquiry notice and request regarding transaction from the Companies, the Merchant shall reply and provide the original receipt and relevant transaction record to the Companies via e-mail within three (3) working days after receiving such notice from the Companies. <\/p>\n\n
8.2.\nEach Party should assist in handling properly the complaint on the Payment Services and implementing solution put forward by the counterpart. <\/p>\n\n
8.3.\nIf the Merchant fails to comply with the clause 8.1 and \/ or any transaction of the Merchant is under Chargeback dispute, the Companies reserve the right to withhold any settlement without any prior notice. <\/p>\n\n
9. <\/strong>CONFIDENTIALITY<\/strong><\/strong><\/p>\n\n9.1. \u201cConfidential Information<\/strong>\u201d shall mean any and all information directly or indirectly concerning the Disclosing Party (as defined below), whether written or oral, regardless of format or medium, furnished to or acquired by the Receiving Party (as defined below) or the Receiving Party\u2019s shareholders, directors, officers, employees, advisors, consultants or agents (collectively, its \u201cRepresentatives<\/strong>\u201d). <\/p>\n\n9.1.1. \u201cDisclosing Party<\/strong>\u201d shall mean the Party disclosing Confidential Information to the other Party, and shall include any person or entity, directly or indirectly, that controls, is controlled by, or is under common control with such Party.<\/p>\n\n9.1.2. \u201cReceiving Party<\/strong>\u201d shall mean the Party receiving Confidential Information from the other Party.<\/p>\n\n9.2.\nTo the extent consistent with the foregoing, Confidential Information includes without limitation, the existence and terms of this Agreement, lists of any information about a Party’s executives and employees, marketing techniques and information, price lists, pricing policies, business methods, contracts and contractual relations with customers and suppliers, computer software programs (including object code and source code), data base technologies, systems, structures and architectures, trade secrets, business acquisition plans and new personnel acquisition plans, including all photocopies thereof.\nConfidential Information also includes all notes regarding, extracts from, compilations of, and other materials or media containing, based upon, or derived from the foregoing information that are prepared by or on behalf of either Party, including all photocopies thereof. <\/p>\n\n
9.3.\nConfidential Information also include information belonging to a third party such as customers or suppliers or potential customers or suppliers, of the disclosing party. <\/p>\n\n
9.4.\nReceiving Party shall only use Confidential Information of the Disclosing Party to the extent necessary for the performance of its obligation or exercising its right under this Agreement and\/or the transaction contemplated under this Agreement. <\/p>\n\n
9.5.\nReceiving Party may only disclose Confidential Information to its employees and legal and accounting advisers having a need to know and who are under non-disclosure obligations no less restrictive than in this Agreement.\nReceiving Party will advise such employees and legal and accounting advisers who receive Confidential Information of its confidential nature and will co-operate with Disclosing Party in fully enforcing any such non-disclosure obligations.\nReceiving Party shall not disclose Confidential Information to any other third party without the prior written consent of Disclosing Party. <\/p>\n\n
9.6.\nReceiving Party shall protect the disclosed Confidential Information in trust and the strictest confidence and protect it in accordance with a standard of care which shall be no less than the care it uses to protect its own information of like importance but in no event with less than reasonable care. <\/p>\n\n
9.7. Upon the written request of Disclosing Party, Receiving Party will return or destroy (at Disclosing Party\u2019s election) all Confidential Information received (including all copies) and provide Disclosing Party with documentation attesting to that fact. <\/p>\n\n
9.8.\nReceiving Party shall notify Disclosing Party of any unauthorized use or disclosure of the Confidential Information.\nIn the event of a breach, or threatened breach, by a Party of this clause 10, pecuniary damages may not be sufficient relief; the Disclosing Party shall therefore have rights to enforce its rights by specific performance or injunction proceedings, in addition to any other rights or remedies which it may have under Applicable Laws or equity. <\/p>\n\n
9.9.\nObligations of Receiving Party under this clause 9 will continue: <\/p>\n\n
9.9.1.\nIndefinitely in the case of any Confidential Information which is software; or <\/p>\n\n
9.9.2.\nFor a period of five (5) years after termination or expiry of this Agreement in the case of other Confidential Information. <\/p>\n\n
9.10.\nThe obligations under this clause 9 will not apply to any information which is: <\/p>\n\n
9.10.1.\nAvailable to the public other than by breach of this Agreement by Receiver; <\/p>\n\n
9.10.2.\nRightfully received by Receiver from a third party without proprietary or confidential limitations; <\/p>\n\n
9.10.3.\nIndependently developed by Receiver; or <\/p>\n\n
9.10.4.\nKnown to Receiver prior to first receipt of same from Discloser. <\/p>\n\n
9.11.\nThis Clause 9 will not apply to prevent Receiving Party from disclosing Confidential Information to the extent required by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction provided that, to the extent it is legally permitted to do so, Receiving Party notifies Disclosing Party promptly on receiving notice of such requirement, and asserts the confidentiality of the relevant Confidential Information to the body requiring disclosure. <\/p>\n\n
9.12.\nEach Party reserves all rights in its Confidential Information.\nNo rights or obligations in respect of a Party\u2019s Confidential Information other than those expressly stated in this clause 9 are granted to the other Party, or to be implied from this Agreement. <\/p>\n\n
10. <\/strong>LIABILITY<\/strong><\/strong><\/p>\n\n10.1.\nAny Party in breach of contractual obligations prescribed in this Agreement constitutes a breach of contract. <\/p>\n\n
10.2.\nThe Companies shall have rights to unilaterally terminate this Agreement and require the Merchant to assume responsibility for loss and\/or compensation where the Merchant: <\/p>\n\n
10.2.1.\nIs directly or indirectly involved in any fraud; <\/p>\n\n
10.2.2.\nCannot conduct normal operations due to deteriorated operating and financial situations; <\/p>\n\n
10.2.3.\nOperates in violation of the relevant rules, and refuses to make corrections after being pointed out; <\/p>\n\n
10.2.4.\nUnreasonably rejects or intentionally delays the query and inspection requests of the Companies; <\/p>\n\n
10.2.5.\nIs in bankruptcy proceedings, is dissolved, or its business license is revoked; <\/p>\n\n
10.2.6.\nEngages in counterfeit card transactions or malicious defaults of payment; <\/p>\n\n
10.2.7.\nCommits any act that harms the interest of the Companies; <\/p>\n\n
10.2.8.\nBreaches this Agreement, or engages in illegal business by using services provided by the Companies; or <\/p>\n\n
10.2.9.\nInvolves in risk events or abnormal transactions in the Companies\u2019 judgment. <\/p>\n\n
10.3.\nThe Merchant shall acquire the data communication required for the use of the Electronic Payment Platform and be responsible for its functioning, cost and security. <\/p>\n\n
11. <\/strong>FORCE MAJEURE<\/strong><\/strong><\/p>\n\n11.1.\nForce majeure means an event that is unforeseeable, unavoidable, insurmountable and beyond the reasonable control of the affected Party.\nThe affected Party shall promptly notify any effect caused by force majeure to the performance to this Agreement by written notice.\nAccording to the force majeure\u2019s impact on the performance of this Agreement, the Parties shall determine whether to revoke this Agreement, exempt the performance responsibility in part, or delay the performance.\nIn the event of Party\u2019s failure to perform this Agreement due to force majeure, it shall promptly take measures to prevent further loss, and promptly notify the counterpart by written notice to mitigate the loss that may cause to the counterpart; otherwise, such Party shall indemnify the counterpart further loss incurred. <\/p>\n\n
11.2.\nIn addition, considering the special nature of the Internet, the Parties may be exempted from liabilities in any of the following situations that resulted in the Companies\u2019 failure to perform its obligations under this Agreement, including but not limited to: <\/p>\n\n
11.2.1.\nHacker attacks, and the invasion or outbreak of computer virus; <\/p>\n\n
11.2.2.\nThat the computer system is damaged, paralyzed or unable to be used normally and results in the loss of information or records, and that The Companies is unable to provide the services under this Agreement; <\/p>\n\n
11.2.3.\nSignificant impact resulted from the telecom department\u2019s technology adjustments; <\/p>\n\n
11.2.4.\nTermination of service due to government regulations; and <\/p>\n\n
11.2.5.\nOther reasons that are not attributable to the Parties. <\/p>\n\n
11.3.\nAny Party that encounters the aforementioned force majeure events shall promptly notify the counterparty of such event by written notice.\nThe Parties shall then decide whether to continue the performance of this Agreement in accordance with the degree of the impact that such event contributes to the performance of the Agreement. <\/p>\n\n
12. <\/strong>RISK ALERT AND SPECIAL PROVISIONS<\/strong><\/strong><\/p>\n\n12.1.\nThe Parties are fully aware of the current situation that \u201cthe Chinese domestic e-commerce environment is not yet mature, and the e-commerce legislation and the credit system is imperfect\u201d and risks of conducting e-commerce business.\nBoth Parties undertake to take reasonable risk prevention measures to avoid or minimize the cyber and e-commerce risks. <\/p>\n\n
13. <\/strong>APPLICABLE LAWS<\/strong><\/strong><\/p>\n\n13.1.\nThis Agreement shall be governed by and construed in accordance with the Laws of the Hong Kong Special Administrative Region of the People\u2019s Republic of China (\u201cHKSAR\u201d<\/strong>) and the Parties hereby irrevocably submit to the exclusive jurisdiction of the HKSAR courts <\/p>\n\n14. <\/strong>TERMS AND AUTOMATICAL RENEWAL<\/strong><\/strong><\/p>\n\n14.1.\nThis Agreement shall enter into force for three (3) years as of the date of signature and sealed by both Parties. <\/p>\n\n
14.2.\nIn the event of Parties\u2019 failure to request in writing for termination of this Agreement one (1) month prior to the first and subsequent expiration of this Agreement, this Agreement shall be deemed to be extended for three (3) years automatically subject to no limitation. <\/p>\n\n
14.3.\nThe clauses with respect to the refund and confidentiality shall survive in the event of automatic renewal of this Agreement, and the Parties shall continue to perform accordingly. <\/p>\n\n
15. <\/strong>RIGHTS OF THIRD PARTIES<\/strong><\/strong><\/p>\n\n15.1.\nA person who is not a party to this Agreement has no rights (Rights of Third Parties) Ordinance (Cap.623 of Hong Kong Legislation) to enforce any terms of this Agreement. <\/p>\n\n
16. <\/strong>MISCELLANEOUS<\/strong><\/strong><\/p>\n\n16.1.\nAny addition or amendment to the Agreement shall be made in writing after being signed and sealed by the Parties. <\/p>\n\n
16.2.\nThe Agreement shall include Appendix 1, 2, 3. <\/p>\n\n
16.3.\nThe Appendices hereto shall form an integral part of the Agreement and shall have same legal effect as the text of the Agreement.\nIn the event of any inconsistency between the Agreement and the schedules, the schedules shall prevail. <\/p>\n\n
16.4.\nThe Agreement is executed in two (2) counterparts and each Party shall hold one set of the original, which shall have the same legal effect. <\/p>\n\n
16.5.\nUnless otherwise agreed by the Parties, all notices hereunder shall be given by courier service, registered mail or email.\nAll notices and communications shall be sent to the addresses or emails set forth below: <\/p>\n\nThe Companies: QFPay Haojin Fintech Limited iFlare Hong Kong Limited The Merchant: [Pls Insert]This Agreement has been executed the day and year first above written.<\/p>\n\nFor and on behalf of<\/td> For and on behalf of<\/td><\/tr> QFPay Haojin Fintech Limited iFlare Hong Kong Limited<\/td> [Please insert] <\/td><\/tr> \u00a0<\/td> \u00a0<\/td><\/tr> \u00a0<\/td> \u00a0<\/td><\/tr> \u00a0<\/td> \u00a0<\/td><\/tr> ________________________<\/td> ________________________<\/td><\/tr> Authorized Signature Chop<\/td> Authorized Signature Chop<\/td><\/tr> Name:<\/td> Name:<\/td><\/tr> Title:<\/td> Title:<\/td><\/tr> Date:<\/td> Date:<\/td><\/tr><\/tbody><\/table><\/figure>\n\nAppendix 1<\/u><\/strong> \u2013 Application Form<\/u><\/strong><\/u><\/strong><\/p>\n\n Appendix 1 shall be referred to the <\/strong>Application Form. The Merchant shall fill in company general information, the information in accordance with the Payment Services being applied for and provide the required documents based on the Required Documents Checklist (the \u201cDue Diligence Documents\u201d<\/strong>) of the Application Form for Know-Your-Customer (\u201cKYC\u201d<\/strong>) procedures. Appendix 2 -Terms and Conditions<\/u><\/strong><\/u><\/strong><\/p>\n\n 1. Covered Area<\/u><\/strong><\/u><\/strong><\/p>\n\n Services covering the jurisdiction of the HKSAR, the Companies have the right to decide on individual cases whether to provide services.<\/p>\n\n
2. General<\/u><\/strong><\/u><\/strong><\/p>\n\n 2.1 The Merchant shall continue placing promotional items in an eye-catching position at the cashier\u2019s counter and affix their electronic payment stickers at the entrances and exits. If the arrangement is not fulfilled, the Companies will propose rectification. If it is invalid, the Companies has the right to cancel the service. <\/p>\n\n
2.2 If the Merchant uses merchant static QR Code solution, the Merchant shall ensure that the electronic payment QR Code stickers are completely and safely placed at the right place and it cannot be overlaid by any item and materials for avoiding QR Code is torn off, altered or replaced, otherwise the Merchant shall be solely responsible for any negligence damages and the Companies\u2019 losses.<\/p>\n\n
3. <\/strong>Due Diligence<\/u><\/strong><\/p>\n\n 3.1 The Companies are responsible to perform due diligence before accepting a Merchant as its customer to assess the customer\u2019s risk level (\u201cDue Diligence Obligations\u201d<\/strong>). The Merchant must comply with Due Diligence Obligations of the Companies in order to successfully register as a registered Merchant effectively. <\/p>\n\n3.2 The Merchant is required to submit the Due Diligence Documents for KYC procedures. If the Companies need further information, the Merchant has to cooperate to provide relevant documents or information pursuant to the request of the Companies. <\/p>\n\n
3.3 After a successful registration, if unusual transactions occur in future transactions, the Merchant must cooperate to provide the relevant transaction information upon the Companies\u2019 request. If the Merchant fails to comply with, it will be regarded as a material breach of this Agreement. <\/p>\n\n
4. <\/strong>Payment<\/u><\/strong><\/u><\/strong><\/p>\n\n 4.1 Payment of Service Fee<\/strong><\/strong><\/p>\n\nThe Merchant agrees that the Companies may deduct, in whole or in part, any Service Fee that is due and payable but has not otherwise been paid by the Merchant, from the relevant funds available for Settlement.<\/p>\n\n
4.2 Over\/Under-Charges<\/strong><\/strong><\/p>\n\nIf the Companies charge the Merchant more than the Service Fee set forth in this Agreement, the Companies will return the additional Service Fee charged to the Merchant as soon as practicable. If the Companies charge the Merchant less than the Service Fee set forth in this Agreement, then the Merchant shall pay the outstanding Service Fee to the Companies immediately upon the Companies\u2019 request. <\/u><\/strong><\/p>\n\n 5. <\/strong>Settlement Process<\/u><\/strong><\/p>\n\n 5.1 Bank Account<\/strong><\/strong><\/p>\n\nThe Merchant will bear all losses arising from the incorrect information of its banking details provided in the Agreement and \/ or in the Application Form.<\/p>\n\n
5.2 Transaction List<\/strong><\/strong><\/p>\n\n(A) For the Merchant who uses the Merchant QR Code solution, the Companies will provide an electronic payment collection application, which memory has six (6) months of transaction record; or<\/p>\n\n
(B) By the end of business day, the Companies will make available for download by the Merchant from data base. The Companies will make a list of all recorded transaction available during the immediately preceding day for which payments have been received (the \u201cTransaction List<\/strong>\u201d) from data base for the Merchant to download. The Transaction List shall set out the Companies\u2019 determination of the Settlement Fund and the Net Settlement Amount, and in the absence of manifest error or valid dispute by the Merchant shall be final and binding on the Merchant in relation to such amounts. <\/strong><\/p>\n\n5.3 Fund Transfer<\/strong><\/strong><\/p>\n\nSubject to the Companies exercising its rights to withhold, deduct or set off in accordance with this Agreement, the Companies will transfer to the Merchant an amount equal to the “Net Settlement Amount<\/strong>” in accordance with the formula set out below:<\/u><\/strong><\/p>\n\n 5.3.1 Net Settlement Amount = Settlement Fund \u2013 Refund (if any) \u2013 Dispute Amount and Reimbursement (if any) – any other amount that the Companies may deduct in accordance with its rights to withhold, deduct or set off under this Agreement; and<\/p>\n\n
5.3.2 Settlement Fund<\/strong> = <\/strong>Fund Available for Settlement \u2013 Service Fee.<\/p>\n\n5.4 Settlement File<\/strong> <\/p>\n\nFollowing the transfer of any Net Settlement Amount to the Merchant\u2019s designated bank account, the Companies will provide a file containing the relevant settlement information (the \u201cSettlement File<\/strong>\u201d) in relation to that Net Settlement Amount.<\/p>\n\n5.5 Incidental Fee for Fund Transfer<\/strong> <\/p>\n\nIn connection with transferring the Net Settlement Amount to the Merchant, the Companies will be responsible for bank charges (if any) imposed by banks which the Companies initiate the transfer of such Net Settlement Amount. For any other fee or charges imposed by beneficiary banks (where the Merchant has a bank account), intermediary banks or other payment the Companies passing or receiving such Net Settlement Amount on behalf of the Merchant, the Merchant shall be solely responsible for any such fee or charges. <\/p>\n\n
6. <\/strong>Settlement and Settlement Limits<\/u><\/strong><\/p>\n\n 6.1 Currency Conversion<\/strong> <\/p>\n\nWhen the transaction amount or other account payable paid by the Merchant to the Companies are different from the settlement currency under this Agreement, the transaction amount or other accounts payable shall be calculated in accordance with the date of occurrence of the transaction amount or other accounts payable and the prevailing market exchange rate of the designated bank of the Companies.<\/p>\n\n
6.2 Inquiry Regarding Settlement<\/strong><\/strong><\/p>\n\nAny inquiry by the Merchant with respect to settlement shall be made in writing and the Merchant shall provide any information reasonably required by the Companies to assist with such enquiry. For the settlement inquiry within thirty (30) days of the occurrence, the Companies will, acting in a commercially reasonable manner, assist the Merchant in resolving the relevant matter and provide a written response to the Merchant after receiving such written enquiry from the Merchant. For settlement inquiry over thirty (30) days of the occurrence, the Companies may not be able to assist with such inquiry. <\/p>\n\n
7. <\/strong>Risk Management Rules<\/u><\/strong><\/strong><\/p>\n\n7.1 The Merchant shall be responsible for any cost and loss incurred by any unauthorized payment, including but not limited to disputes in relation to the transaction and related cost.<\/p>\n\n
7.2 The Merchant agrees that if the Companies determine in its sole discretion that certain features of the Payment Services may be subject to high risk of unauthorized payment or fraudulent transaction, the Companies may suspend or terminate, with reasonable notice, the provision of such part of the Payment Services, including but not limited to adjusting payment limit (whether per transaction or per day) of the Payment Services and\/or <\/p>\n\n
7.3 The Merchant shall use its best efforts to promptly answer the Electronic Payment User\u2019s enquiries and resolve any disputes in relation to the goods and\/or services provided by the Merchant.<\/p>\n\n
8. Fraud and Risk<\/u><\/strong><\/u><\/strong><\/p>\n\n If the Electronic Payment User claims reimbursement from the Merchant for unauthorized payment or other fraudulent transactions submitted and conducted via Electronic Payment Platform, the Merchant shall implement the following rules:<\/p>\n\n
8.1 Transaction Evidence<\/strong> <\/p>\n\nThe Merchant will provide the transaction evidence within 3 Working Days upon the Companies\u2019 request.<\/p>\n\n
8.2 Reimbursement<\/strong> <\/p>\n\n